Cancellations

Cancellations affect how others view the reliability of the SitterTree app.  Repeated cancellations will result in account closure.

 

How do I cancel a job?

Jobs may be canceled on the Upcoming Jobs page in the SitterTree app. Sitters are encouraged to consider the inconvenience to the family or group and give as much notice as possible so other arrangements may be made.

 

Is there a fee for canceling a job?

Yes, cancellation fees apply once you are booked for a job.

• $10 – Cancellation made anytime after you are booked
• $20 – Cancellation made within 12 hours of job start
• $25 – Cancellations made within 3 hours of job start
• $35 –Cancellations made within 1 hour of job start
• $45 – Cancellation made after a job has started

 

What is considered a last-minute cancellation?

A last-minute cancellation is any cancellation made within 12 hours of a job start time.

 

What if I am ill/have an emergency and need to cancel last-minute?

Visit upcoming jobs in the app to cancel any job. If you are feeling ill, we recommend canceling, rather than waiting in hopes of feeling better. This gives the family or group time to make other arrangements.

• If an illness or emergency affects multiple bookings within 48-72 hours, you will only be charged for one cancellation. For example, Susie Sitter canceled her Tuesday job due to illness. After a doctor's appointment, she was diagnosed with the flu. As a result, Susie had to cancel her Thursday and Friday jobs, as well. Susie will only be charged one cancellation fee for all three jobs canceled together.
• If you cancel last-minute (within 12 hours) due to illness or emergency, your upcoming bookings within 72 hours may also be canceled.

 

What happens if my account is closed due to repeat cancellations?

If your account is closed due to repeat cancellations, all future job bookings will also be canceled. You may continue accessing your account to withdraw remaining payments and to download tax forms.

 

Will I be paid if a family cancels on me?

You bet... as long as you are on time.  You will receive the following payment less a service fee if a family or group cancels a job once you are booked.

• $10 – Cancellation made anytime after you are booked
• $20 – Cancellation made within 12 hours of job start
• $25 – Cancellations made within 3 hours of job start
• $35 –Cancellations made within 1 hour of job start
• $45 – Cancellation made after a job has started*

*If you arrive late to a job, you will only be paid for the time present and the family or group will not be charged a late-termination fee if the they decide to cancel the job due to your late arrival.

 

What if I am late to a job?

On-time arrival impacts the reliability of the SitterTree app. If you arrive late to a job that was scheduled for three hours or less, you will receive payment for the time present at the job. If the family or group chooses to cancel a job because you are late, the family or group will not be charged, and you will not receive any late cancellation fee.